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Program

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Sunday
2019-11-10
Meeting Rooms 5-6
Meeting Room 8 or 9
Meeting Room 7
Exhibition Halls 1-2
Monday
2019-11-11
Meeting Rooms 5-7
Exhibition Halls 1-2
Arena 2
Tuesday
2019-11-12
Meeting Rooms 5-7
Meeting Room 8 or 9
Exhibition Halls 1-2
Exhibition Hall 3
Arena 2
Meeting Rooms 5-6
Meeting Room 8 or 9
Meeting Room 7
Exhibition Halls 1-2
Meeting Rooms 5-7
Exhibition Halls 1-2
Arena 2
Meeting Rooms 5-7
Meeting Room 8 or 9
Exhibition Halls 1-2
Exhibition Hall 3
Arena 2
09:00 - 17:00
Emerging Leaders

Meeting Room 9, Gold Coast Convention and Exhibition Centre

 

Ice breaker
This is the first session of the convention for the emerging leaders. As its name suggests it is designed to get you engaging with your fellow attendees. In short, be prepared for anything.

 

How to pitch your best pitch
During this session you will have the opportunity to hear from an inspirational guest speaker whom will share their experience with getting an idea off the ground, pursuing their dream & leading change through the eyes of a millennial. We will also be joined by several industry leaders who are currently working in our sector. This session will be run as a workshop where delegates will gain insights from our industry leaders to assist them with practical tips for preparing & presenting to boards or senior executives. Future emerging leaders will walk away from this session, feeling empowered and have the foundations required to merge their ideas into a pitch worthy reality.

11:00 - 11:30
Arrival Tea & Coffee
11:30 - 13:30
SAM Network Forum

Meeting Room 7, Gold Coast Convention and Exhibition Centre

13:30 - 14:15
Informal Lunch
14:15 - 15:15
CUFSS Limited Annual General Meeting

Meeting Room 7, Gold Coast Convention and Exhibition Centre

15:00 - 15:30
Afternoon Tea & Coffee
15:30 - 16:45
Customer Owned Banking Association Limited Annual General Meeting

Arena 2, Gold Coast Convention and Exhibition Centre

17:00 - 19:00
Welcome Reception

Halls 1 & 2, Gold Coast Convention and Exhibition Centre

 

Think Gold Coast – think bright lights and fun!

 

Think 

 

With a great array of food stations and bars, this is the chance to catch up with old and new friends and kick off COBA 2019 in unique Gold Coast style.

 

07:30 - 09:15
Women in Mutuals Breakfast

Meeting Rooms 5-7, Gold Coast Convention and Exhibition Centre

 

Speaker: Michael Carr-Gregg

 

Proudly sponsored by Bridges

 

09:30 - 11:00
Plenary One – Five years on from the Murray Inquiry: the Industry in 2019

Arena 2, Gold Coast Convention and Exhibition Centre

 

Australian Prudential Regulation Authority Update
Speaker: Wayne Byres, Chairman, APRA

 

Five years on from the Murray Inquiry: the Industry in 2019

David Murray AO will deliver the opening keynote on state of the banking industry, five years since his 2014 Financial System Inquiry provided a blueprint for the future of Australia’s financial system. Since then, the industry has endured dozens of inquiries including the Hayne Royal Commission last year.

David will take stock and reflect on the state of the industry in 2019 and give his thoughts on where to from here.

 

Speaker: David Murray

 

Bridges Platinum Sponsor Presentation

Nathan Stanton, CEO, Bridges

11:00 - 12:00
Morning Tea

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

11:01 - 12:00
Presentation Hub

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

12:00 - 13:15
Business Session One – SPARxCOBA

Arena 2, Gold Coast Convention and Exhibition Centre

 

SPARxCOBA 

SPARxCOBA is COBA’s own TED style talk and a new segment for COBA 2019 at the Gold Coast! 5-6 delegates from Australia’s credit unions, mutual banks and building societies will be selected to present their ideas, celebrate achievements and showcase future projects and initiatives on stage at COBA 2019.

12:01 - 13:15
Business Session Two – Emerging risks: Governance in a VUCA world

Meeting Rooms 5-7, Gold Coast Convention and Exhibition Centre

 

Emerging risks: Governance in a VUCA world

Change is the new constant in our modern world and this increased velocity poses new challenges and risks for Boards and Executives to manage. Hear from industry experts about emerging risks including climate change, third party, tech disruption and data. Leave the session with the top questions that all Board members and Executives should be asking around your Board table.

13:15 - 14:15
Lunch

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

13:16 - 14:15
Presentation Hub

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

14:15 - 15:30
Business Session Three – Threats to Cyber Security: It’s Everybody’s Business

Arena 2, Gold Coast Convention and Exhibition Centre

 

Threats to Cyber Security: It’s Everybody’s Business

Two of Australia’s most highly regarded experts discuss why cybersecurity is one of the greatest national security issues. Speakers will provide valuable insights into risks unique to Australia. They will also discuss the emerging trends within cybersecurity nationally and abroad. Learn about how you can help protect your institution and customers.

14:16 - 15:30
Business Session Four – The Conscious Consumer and Values Based Companies

Meeting Rooms 5-7, Gold Coast Convention and Exhibition Centre

 

The Conscious Consumer and Values Based Companies

Shifts are occurring around the globe in banking and financial services – people are expecting and demanding more from service providers, institutions and industries. People are choosing to support more values-based companies who actively engage with causes that matter to the community.

The Global Alliance on Banking on Values (GABV) and the United Nations United Nations Environment Programme (UNEP) Finance Initiative are two examples addressing the demand for responsible and ethical banking.

This session will explore how mutuals can be actively involved in socio-economic change, particularly being involved with initiatives that are aimed at listed banks. Our two highly regarded speakers will share examples from their experiences leading innovation on social issues in the sector.

15:30 - 16:15
Presentation Hub

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

15:30 - 16:15
Emerging Leaders and CEO Afternoon Tea
15:30 - 16:15
Afternoon Tea

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

16:15 - 17:30
Plenary Two – Digilogue: The choice between high tech and high touch

Arena 2, Gold Coast Convention and Exhibition Centre

 

Digilogue: The choice between high tech and high touch

Keeping up with the rapid evolution of technology is one of the challenges facing many of our institutions. The customer owned banking sector prides itself in putting customers first. How do we retain our genuine connection and relationships with our customers whilst staying relevant and up to date with the developments of technology?

Hear from one of the world’s highly regarded futurists, Anders Sorman-Nilsson to understand how to get the balance right where digital and analogue converge – the ‘digilogue’. Where digital satisfies a customer’s mind while analogue soothes the heart. Where old-school artisan meets the efficiency and power of the future. This customised presentation will help you find how your institution can utilise the technological opportunities to enhance customer experience without disconnecting from our customers.

 

Speaker: Anders Sorman-Nilsson

18:30 - 22:00
Emerging Leaders Networking Event
07:15 - 08:45
Regulatory Affairs Breakfast

Meeting Rooms 5-7, Gold Coast Convention and Exhibition Centre

07:30 - 09:00
Emerging Leaders Breakfast

Meeting Room 9, Gold Coast Convention and Exhibition Centre

 

Proudly sponsored by CGU

 

 

09:15 - 10:45
Plenary Three – Great Expectations: The Evolving Corporation

Arena 2, Gold Coast Convention and Exhibition Centre

 

Great Expectations: The Evolving Corporation

Up until recently, listed companies have been squarely focused on maximising profit to deliver returns for shareholders. Corporate social responsibility was an afterthought. Fast-forward to 2019 and corporate Australia is having to navigate increasing (and sometime divergent) expectations of consumers, employees, regulators, shareholders and other stakeholders.

 

Being customer-owned institutions, credit unions, mutual banks and building societies have always understood the importance of community, but with a shift underway in corporate Australia, is there a risk we may be left behind?

 

Speaker: Diane Smith Gander AO

10:45 - 11:45
Morning Tea

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

10:46 - 11:45
Presentation Hub

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

11:45 - 13:00
Emerging Leader Session

Meeting Room 9, Gold Coast Convention and Exhibition Centre

 

World Café
The customer owned banking sector boasts great talent, many of whom have started their careers as part of the emerging leader community. This popular session will provide you with an opportunity to hear about the experiences of the leaders in our sector, and they will share their tips and tricks to help you in your career. Bring your questions and a keen attitude!

11:45 - 13:00
Business Session Five – The Tech Push: Influencing Customer Behaviour in a Digital Era

Arena 2, Gold Coast Convention and Exhibition Centre

 

The Tech Push: Influencing Customer Behaviour in a Digital Era

Financial firms are racing to use technology and data to create new commercial opportunities and deliver value for customers. This panel session will explore how banking institutions are using tech to change the operating landscape, and the challenges and opportunities that lie ahead with developments such as in Open Banking.

The Panel brings together experts from across the fields of regulation in the digital space, behavioural economics, digital platforms and data management.

11:46 - 13:00
Business Session Six – Smarter Not Harder: sustainability on a shoe string

Meeting Rooms 5-7, Gold Coast Convention and Exhibition Centre

 

Smarter Not Harder: sustainability on a shoe string

How can customer owned banking institutions work together to improve efficiency in service delivery while maintaining individual brand identities? Can we reduce our operating challenges without compromising member services?

Hear from a distinguished panel that will discuss the challenges facing our sector:

  • the evolution of the mutual business model
  • offering authentic member services outside the traditional branch model
  • maintaining a meaningful connection with customers in your communities, and
  • maximising the capacity of your staff.
13:00 - 14:00
Lunch

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

13:01 - 14:00
Presentation Hub

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

14:00 - 15:15
Business Session Seven – Customer centricity in a post-Hayne world

Arena 2, Gold Coast Convention and Exhibition Centre

 

Customer centricity in a post-Hayne world

Post-Hayne, financial services companies are facing increasing scrutiny and regulation of the design and delivery of financial products and services. This session will consider the different perspectives on the risks and challenges of the greater regulation, and what this means for customers – the good, the bad and the ugly.

14:01 - 15:15
Business Session Eight – Mutuals and Capital: The First Steps on a Journey

Meeting Rooms 5-7, Gold Coast Convention and Exhibition Centre

 

Mutuals and Capital: The First Steps on a Journey

The last two years have seen significant regulatory and legislative changes that have made it easier for mutual ADIs to issue capital instruments. This has increased the capital management options available to mutual ADIs. These include:

  • APRA allowing mutual ADI to issue directly issue CET1 instruments
  • the streamlining of the demutualisation provisions
  • creating a new bespoke share for the mutual sector known as the ‘mutual capital instrument’
  • creating standard documents for Tier 2 instruments

The first part of the session will provide an overview of those changes.

While these changes have reduced the regulatory and legislative barriers, there are still several other considerations that mutual ADIs will need to navigate to consider if issuing capital, particularly equity capital, is right for their organisation. The second part of the session will outline and discuss these other issues.

The session’s objective is to ensure that participants generate an initial understanding of what has changed, what this could mean for the organisation and what they need to consider before they go further in this journey.

15:15 - 16:00
Afternoon Tea

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

Raffle Draws

15:16 - 16:00
Presentation Hub

Exhibition Halls 1-2, Gold Coast Convention and Exhibition Centre

16:00 - 17:30
Plenary Four – Leadership and Cultural Change

Arena 2, Gold Coast Convention and Exhibition Centre

 

Leadership and Cultural Change              

David Morrison AO is one of Australia’s most passionate and inspirational voices on leadership and cultural change. He has been credited as the leading force for a cultural shift in the Australian Defence Force. He will reflect on the role of leaders in meeting the institutional and operational needs of their organisations now and into the future.

 

Speaker: David Morrison

19:00 - 19:30
Convention Dinner – Pre-Dinner Drinks

Hall 3 Foyer, Gold Coast Convention and Exhibition Centre

 

Proudly sponsored by CGU

 

19:30 - 00:00
Convention Dinner

Hall 3, Gold Coast Convention and Exhibition Centre

 

Join us as we swap the O for a U and head to CUBA.

 

It’s time to brush off the linen shirt, find that Fedora, add as much colour to your outfit as you can as we Salsa the night away!

 

 

 

 

 

 

 

 

 

 

Proudly sponsored by CGU

 

 

Select date to see events.

*Program is subject to change at the sole discretion of the organising committee