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FAQ and General Information

When and where is the 2019 Convention being held?

COBA 2019, the Customer Owned Banking Convention, is being held from Sunday 10 November until Tuesday 12 November 2019 at the Gold Coast Convention & Exhibition Centre, 2684-2690 Gold Coast Hwy, Broadbeach QLD 4218.

How do I register for the Convention?

Registration will be available online at www.coba2019.com.au. To receive a copy of the Registration Brochure, please call the Convention Secretariat on +61 2 9436 0232 or email coba@conceptevents.com.au.

How do I contact the Convention Secretariat?

Concept Event Management Pty Ltd
Tel: +61 2 9436 0232
Fax: +61 2 9436 4462
Post: PO Box 1179, Crows Nest NSW 1585
Email: coba@conceptevents.com.au

What is the dress code for the Convention?

The dress code for the Business Sessions and Welcome Reception is business casual.


The theme for the Convention Dinner is Havana Nights.

Do I have to register for social events?

Yes, you must register to attend all social events. Registration for social events takes place during the registration process. Please refer to the social program section in the registration brochure or Convention website

Are transfers being organised from the airport?

No, transfers are not being organised from the airport to the Gold Coast Convention & Exhibition Centre. However, there are several transport options for getting to and from Gold Coast airport including SkyBus, Taxi and shuttle bus services.


For more transport information please see the General Information page of the website or visit https://www.destinationgoldcoast.com/getting-around

Are there Shuttle Buses to the Convention Centre?

No, there are no Convention shuttle buses operating between hotels and the Gold Coast Convention & Exhibition Centre.


All Convention hotels are located within walking distance from the Convention Centre. The longest walk is 11 minutes from Mantra Sierra Grand. The closest hotel to the Convention Centre is The Star Gold Coast, with a direct walkway for access.

Are children able to attend the Convention?

Children may attend the Welcome Reception and the Convention Dinner, but must be registered as attending that event and the appropriate fee paid via the registration website.


Please note that alcohol will be served at social functions of COBA 2019 and children attending must be closely supervised at all times.


Children are not able to attend the business sessions.


Information on babysitting services available at the various hotels is included in the hotel information sheets.

Where can I find a costume for the Convention Dinner?

Costume on the Coast
86 Township Dr
Burleigh Heads
QLD 4220

Getting to and from Coolangatta Airport

There are many different ways to get to/from Coolangatta Airport which sits roughly 27km from Gold Coast’s CBD.


Gold Coast CBD is approximately a 35-minute ride away and will cost about $60-$85 one way. A taxi rank is conveniently located at the southern end of the terminal, outside the domestic arrivals area.

Gold Coast Cabs are easy to spot, as they display a lamp on the cab roof that are white If the rooftop lamp is lit, the taxi is usually unoccupied and available for hire.

For easy bookings, GC Cabs has a mobile app, online booking system, automated phone bookings and a 24/7 contact centre.

Please refer to http://www.gccabs.com.au for bookings, fares and further information.
Gold Coast Cabs

Phone: 131 008
Website: https://www.gccabs.com.au/

Sky Bus

The SkyBus Gold Coast Airport Shuttle is a dedicated service connecting the Gold Coast Airport to Gold Coast’s most popular tourist locations. The Gold Coast Airport Shuttle services all flights, 7 days a week from Tweed Heads to Main Beach.

The SkyBus departs right outside the terminal building and is equipped with free WiFi, is modern and comfortable and has industry leading vehicle presentation. Tickets can be purchased online or at ticket booths at the airport.

Phone: 1300 655 655
Website: skybus.com.au/goldcoast

Rental Car

Hiring a rental car at Coolangatta Airport gives you the freedom to control your own schedule and explore what Gold Coast has to offer. Car rental customer service desks are located opposite the arrivals area of the Coolangatta Airport.

The following companies have desks at the airport:

AVIS | www.avis.com.au
Hertz | www.hertz.com
Thrifty | www.thrifty.com.au
Budget | www.budget.com.au
Europcar | www.europcar.com.au
RedSpot | www.redspot.com.au


The Gold Coast Convention & Exhibition Centre has undercover car spaces available for short-term parking. A $12 inclusive of GST flat rate is charged for car parking at the centre. For more information, please visit: https://www.gccec.com.au/parking.html

Public Transport – Getting Around

Visitors to the Gold Coast are able to travel across the city on one cashless ticket called go card, making getting around simple and cost effective. Issued by Queensland Department of Transport, the go card is a touch-on touch-off system that can be used on the city’s buses, trains and trams. A go card can be purchased over the phone (13 12 30), online and at retail outlets such as 7-Eleven.

Inner City Trams

The Gold Coast enjoys a 13-kilometre integrated tram system, the G Link, which services 16 tram stations from Helensvale to Broadbeach South. The tram is convenient for travel between hotspots along the Gold Coast, such as Surfers Paradise or Pacific Fair Shopping Centre. To get to the Gold Coast Convention and Exhibition Centre, catch the G Link to the Broadbeach North stop.

Rail Services Gold Coast

Brisbane’s Airtrain connects passengers from the Brisbane Airport to the city in 20 minutes, and travels express to the Gold Coast. Passengers can catch Airtrain and Tram for travel to the heart of Surfers Paradise via a transfer at Helensvale rail station to the G: link tram service.

You can pre-book tickets online for travel between Brisbane Airport and every station in South East Queensland. All ticket purchases receive a discount with group fares attracting substantial discounts, starting with the “City Duo Saver” for two people travelling together between the Airport and city one-way just AUD30.

You can also purchase tickets at the station or travel via go card.

For more information on getting around Gold Coast using public transport, please visit: https://www.destinationgoldcoast.com/getting-around